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Answering Frequently Asked Questions About Our Memorabilia
Please reach us at [email protected] if you cannot find an answer to your question.
Is My Autograph/Signature Genuine?
To ensure that we only carry authentic items, we have several steps in place:
- We only acquire our memorabilia from reputable sources. We then conduct our own authentication on every item to ensure its legitimacy.
- Having been collectors for over 40 years, there are many items that we have personally gotten autographed.
- In this industry, reputation is everything. We would never knowingly offer anything other than the real deal. We believe in treating people the way we want to be treated, and we know how we would feel if we were sold something that was not genuine.
- We offer the longest return policy in the industry (60 days) and encourage anyone who has doubts to obtain a second opinion. If not completely satisfied, we will gladly accept your item back based on the terms and conditions outlined on your Certificate of Authenticity.
Can I reach someone from YourPremierMemorabilia directly?
The quickest and easiest way to reach us is through email at: [email protected]
We will get back to you within 24 hours.
When will I receive my Certificate of Authenticity?
Every item is shipped with its own individual Certificate Of Authenticity which identifies the item, lists the autographs found on the item, and includes an item number that is unique to your piece.
Can I get my purchase framed before it is shipped?
We have some of the best framers in the business. If you would like your purchase framed please reach out to us to discuss specific options. Basic framing prices generally range from $100 - $250 for basic photo or poster framing, $175 - 250 for albums, $300 - $600 for guitars. Having any item framed prior to shipping may incur additional shipping charges.
Can I shop safely on your website?
Yourpremiermemorabilia.com uses GoDaddy payments. While from a business perspective there may be less expensive options available to us, GoDaddy payments are known for their strict PCI compliance standards, and we believe the safety/security of every transaction is a top priority.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Can you tell me about shipping?
- Orders over $1,000 will require a signature at delivery. If you ship to an address other than your billing address, please make sure the receiver is aware of this requirement.
- All items purchased as is from the website will ship UPS or FedEx for free in the Continental United States. Custom framing may incur additional shipping charges.
- Once shipped you will receive an email with the tracking information. This may take 24-48 hours.
- We work very closely with our shippers to ensure proper packaging, accurate tracking, and prompt delivery.
How do I make a return and/or refund?
Send an email detailing the item you wish to return, the reasons for the return, and how you will be shipping the item back. Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed, less a 20% restocking fee, for returned merchandise; credit will be applied to your original method of payment within seven (7) business days. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Were the guitars actually played by the artist?
An artist and their instrument can become inseparable. It is rare that a famous musician gives up their instrument which, most times, they have had for years, and they have almost become an extension of the artist. Additionally, many of these types of guitars cost thousands of dollars and are custom-built to the artist’s specifications. While these items do sometimes become available, they are generally sold at auctions and/or for charity.
Why are some of the guitars off-brands?
We believe the value of any item we sell should be almost elusively based on the autograph(s). If we only dealt with name-brand instruments, we would have to charge thousands more based on the cost of the guitar alone.
Why, sometimes, does someone's autograph look different?
There are several reasons why this happens. Many times, as someone gets older, the way they sign their name may change. Also, what were the circumstances surrounding their signing? Were they reaching through a partially opened car window? Were they in the middle of a concert, reaching down from the stage? Were they walking and signing at the same time? Were they sitting down, signing many autographs and getting writer's cramps? There are always specific details that an authenticator must ensure are present if they have not personally witnessed the signing. Our authenticator spends a great deal of time making sure that any item you purchase is "the real deal."